Advance reservations are recommended for certain experience credits. The type of experience credit or additional amenity (if applicable) varies by property the experience credit will be applied to eligible charges up to the amount of the experience credit. Noon check-in and room upgrade are subject to availability and are provided at check-in certain room categories are not eligible for upgrade. The average total value of the program benefits is based on prior-year bookings for stays of two nights the actual value varies. Bookings must be made using an eligible Card and must be paid using that Card, or another American Express ® Card, in the eligible Card Member's name, and that Card Member must be traveling on the itinerary booked. Consumer, Business, and Corporate Platinum Card ® Members and Centurion ® Members (Delta SkyMiles ® Platinum Card Members are not eligible). Furniture and beds are worn out, the room smelled funny (even without the poo), just disappointing for the price.Fine Hotels + Resorts Program: Fine Hotels + Resorts ® (FHR) program benefits are available for new bookings made through American Express Travel with participating properties and are valid only for eligible U.S. This is an old hotel that is in major need of a face lift. I’m thinking, “does this happen often?” I guess I was expecting a little more concern when there was literally human feces in my room! Other than the crappy situation (pun intended), the rest of the stay was uninspiring. The lady I was talking to said, “oh I’m sorry, let’s get you another room.” The other lady didn’t even react. I told the lady that we were the people with the poop issue and the guy walked off. When I got there, there was a man (presumably the one I talked to) and two women including the woman who checked us in. He offered to change rooms and I headed down to the front desk. I called down to the front desk and the guy that answered said, “do want me to send someone up to take care of that? I responded that I wasn’t exactly confident that the room had been cleaned properly. I’m not sure exactly how to say this tastefully, but when I checked into my room, the toilet was…used. I stayed here for a business meeting and let’s just say, I was not happy.
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